Feedback and Complaints Process

1. The client should refer the complaint to their teacher, Program Coordinator or Manager in the first instance. AMEP clients should refer their complaints to their AMEP Coordinator or Manager while SEE clients should refer to their SEE Coordinator or Manager.
2. If the complaint cannot be resolved at the local level the client can contact the Learning for Employment AMEP and SEE Manager on 03 9009 7900. The Learning for Employment Manager will respond to the complaint in accordance with the Djerriwarrh Community & Education Services Complaints and Feedback Policy.
3. If an AMEP client is not satisfied with the resolution provided at steps 1 and 2, they may contact the Department of Home Affairs:
   • Email – AMEPinfo@homeaffairs.gov.au
   • Phone – 13 38 73.
4. If a SEE client is not satisfied with the resolution provided at steps 1 and 2, they may contact the Department of Employment and Workplace Relations:
   • Email – VICSEE@dewr.gov.au
   • Phone – 1800 805 260
5. Both AMEP and SEE clients can also contact the Commonwealth Ombudsman by one or more of the following:
   • Telephone: 1300 362 072
   • Email: ombudsman@ombudsman.gov.au
   • Or in person in their office.